Data Retention and Account Deletion

1. While an Account Is Active

Business profiles, customer details, order histories, manual payment logs, and audit records are retained to operate your workspace and preserve your business history.

2. Expired Trials and Subscriptions

• Viewing & Export Grace Period: Records remain available for viewing and export when a 14-day trial or 30-day subscription expires; expiry does not immediately delete business records.
• Abandoned Workspaces: Workspaces that remain expired and completely inactive for more than180 consecutive days may be scheduled for permanent deletion to conserve system resources. We will attempt to notify the workspace owner by email at least 14 days before purging dormant data.

3. Deletion Requests

A verified Workspace Owner can request full account and workspace deletion through support:

• Identity Verification: Identity and workspace ownership must be verified before deletion is executed.
• Retention Exceptions: Certain limited records (such as CutLuy/subscription transaction logs, security audit trails, or records tied to abuse investigations) may be retained or anonymized for legitimate operational, fraud-prevention, legal, or accounting obligations.

4. Before Requesting Deletion

Please export all orders, customer lists, and reports you need.Deletion is permanent, irreversible, and will revoke access for every member of your business workspace.

5. How to Request Deletion

Email pavkhemerak.official@gmail.com from the registered Workspace Owner email address and include yourBusiness Name. Once ownership is verified, active workspace records are deleted within 30 days (with residual encrypted backups overwritten within90 days).